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Terms of Service

[NOTE:  Additional fees may be added at the time of the appointment if applicable.  Examples of this may include SQFT overage fee, out of service area fee, delay fee, add-on services, etc.]

Based on a foundation of nearly two decades of real estate sales, photography, and marketing experience, our photographers and staff are trained to deliver engaging marketing solutions to our clients for the purposes of selling homes, increasing loyalty, and building their brand. In order to deliver a consistent, affordable, and quality service that is delivered in a timely manner, our terms of service are as follows:


All services will be delivered by the end of the next day, including on Saturday, except for appointments completed after normal business hours. 
Some complex services may be delayed depending on the complexity of the service.  Examples of this may include a large office building with small offices, a home with irregular angles, special requests, services ordered via 3rd party vendor, etc.


It is expected the subject property to be in photo-ready condition upon the arrival of the photographer, and the photographer will photograph/film the premises in as-is condition. In addition, all animals/pets must be restrained during the appointment. Due to limitations of time restraints and liability reasons, our photographers are not permitted to assist in the prep of the property, including but not limited to, cleaning and moving furniture or other personal belongings. If the photographer is delayed or if the property is unable to be photographed, the Client may be subject to additional charges.


It is the Clients responsibility to reschedule or cancel an appointment during inclement weather. Due to the risk of damaging equipment, the photographer will not take exterior photographs during severe weather (at the photographers discretion). The photographer will proceed as normal during fog, snow, overcast skies, light wind, or light rain, unless otherwise instructed by the Client prior to the appointment.


Cancellation requests must be received 8 hours prior to the appointment or Client may incur a Cancellation Fee.  Reschedule requests will not incur any fee.


We provide services in the following Primary Markets: Champaign/Urbana, Bloomington/Normal, Springfield, Decatur, and Peoria. Locations more than 10 miles outside the center of these markets will incur a Travel Fee, with the exception of our Secondary Markets; Mahomet, Monticello, and St Joseph.  


Our photographers follow a basic shot list for every property, which includes the exterior structures and land areas, as well as finished interior rooms and spaces. Composition, lighting, exposures, and other creative aspects (including the number of shots per room/area) are at the photographers discretion unless previously agreed upon. Due to the infinite number of possibilities, we do not attempt to specifically capture any particular feature, fixture, or finish. While it is our intent to deliver the best quality images, the photographer may omit certain areas, angles, or rooms from the shot list if necessary. Examples of items not in our basic shot list may include unfinished areas, garage interiors, regular-sized closets, lighting fixtures, flooring, laundry shoots, landscaping, closet doors, hallways, personal property, etc. NOTE: We are happy to accommodate most requests for items not included in our basic shot list if such a request is made prior to the appointment. To maximize efficiency and keep our staff on schedule, appointments will be limited to 80 photos. Any additional photos will incur an additional photo fee.

Payment is due irrespective of whether the Client intends to or makes use of said services. Payment becomes due in full once the appointment time begins with no regard to the delivery of services.


Return Trip Fee = $35
Late Cancellation Fee = $50
Delay Fee = $35/hour
Additional Photo Fee = $2 per photo.
Floor Plan Overage Fee = 2 cents per finished square foot.
3D Scan Fee = 50 cents per scan over 60 scans.


Due to the risk of damaging equipment, the Remote Pilot will not fly the Drone in the rain, mist, fog, wind over 20mph, freezing temps, and snow. The Remote Pilot is also unable to fly in restricted areas such as permanent and temporary no-fly zones. The Remote Pilot is authorized to fly above the subject property, public roadways, and public property only, and must stay below 400 feet above ground level at all times.


Our field staff will take measurements of the subject property exterior for calculating overall square footage and interior measurements for room dimensions. While it is our intent to provide an accurate depiction of the property, our Floor Plans are for marketing purposes only and we make no warranties or guarantees as to the accuracy of the measurements or dimensions. While we do draw the following, we do not take measurements of exterior improvements such as patios, porches, decks, etc unless specifically requested prior to the appointment.


Our field staff will scan the property in as-is condition. Since the camera turns 360 degrees during each scan it is imperative the entire property is prepared prior to the appointment. If a schematic is ordered, the SQFT calculations will be created using interior floor space.  Due to a change in Matterport Services, our 3D Tour Links now stay active for 2 months. Customers are able to renew the links for $10/month.


Services for commercial properties will be quoted individually based on an hourly rate and will be billed as such.


Minion Media Company provides a limited license to its Clients for the purposes of advertising the subject property for sale or lease and for the Clients portfolio.  All services/products shall remain the exclusive property of Minion Media Company unless mutually agreed upon.  Services/products produced by Minion Media Company may be uploaded to any web platform and its affiliates for the promotion of the subject property.  Minion Media Company reserves the right to use its created services/products for advertising, display, publication, or other purposes.  For commercial licensing, please contact Minion Media Company directly. 


VARIABILITY: Prices are subject to change without notice.


Client will indemnify and defend our Company and its staff against all claims, liability, damages, costs, and expenses, including reasonable legal fees and expenses, arising out of the creation or any use of the services or materials furnished by Client. It is the Client's responsibility to obtain the necessary model or property releases and ensure they are full effect and in force.


If parties are unable to resolve the dispute by negotiation, either party may start mediation and/or binding arbitration in a forum mutually agreed upon by the parties. Any claim or litigation arising out of this Terms of Service may be maintained only in courts physically located in Ford County, Illinois, and the parties hereby consent to the personal jurisdiction of such courts. In the event of any litigation arising out of or relating to this Terms of Service, the prevailing party shall be entitled to recover its attorney fees incurred in the litigation.

UPDATED: 04/05/2022

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